Refund Policy
At AUTO PRO FIX, we strive to ensure that our customers are completely satisfied with their purchases. We understand that sometimes a return or refund is necessary, and we want to make the process as straightforward as possible. Please read our refund policy below for details on how to request a return or refund.
Eligibility for Refunds
- Items must be returned within 30 days of the original purchase date.
- The item must be in its original condition, unused, and in the original packaging.
- Any accompanying parts, accessories, or documentation must be returned with the item.
- Some items may be non-refundable due to their nature, such as custom-made parts, electronics, or items labeled as "final sale."
Requesting a Refund To request a refund, please contact our customer service team at sales@autoprofix.com. Provide your order number, reason for the return, and any additional information that can help us process your request.
Return Process
- Once your refund request is approved, we will provide instructions for returning the item, including a return authorization number (RMA).
- You are responsible for the shipping costs to return the item, unless the return is due to an error on our part or a defective item.
- Please use a trackable shipping method for your return to ensure it reaches us safely. We are not responsible for lost or damaged return shipments.
- After we receive and inspect the returned item, we will process your refund within 7-10 business days.
Refund Method
- Refunds will be issued to the original payment method used for the purchase.
- If you paid by credit card, please allow additional time for the refund to appear on your account.
- Shipping costs are generally non-refundable, except in cases of our error or defective products.
Exchanges If you would like to exchange an item, please follow the same process for requesting a refund, but specify that you would like an exchange. Exchanges are subject to product availability.
Non-Refundable Items
- Certain items, such as electronics, custom parts, and special orders, may not be eligible for refunds or returns.
- Gift cards are non-refundable.
Contact Us If you have any questions about our refund policy or need assistance with a return, please contact us at sales@autoprofix.com. We are here to help and ensure your experience with AUTO PRO FIX is a positive one.
Thank you for choosing AUTO PRO FIX. We appreciate your business and look forward to serving you again.