FAQ

Welcome to the AUTO PRO FIX FAQ page. Below you'll find answers to some of the most commonly asked questions about our products, services, shipping, returns, and more. If you don't find the answer you're looking for, feel free to contact us at sales@autoprofix.com.

General Questions

Q: What types of auto parts do you sell? A: We offer a wide range of auto parts and accessories, including brakes, batteries, engines, exhaust systems, filters, lighting, suspension, wheels, and more. We carry parts for a variety of makes and models.

Q: Do you offer custom parts or special orders? A: Yes, we can source custom parts or special orders upon request. Please contact us with your specific requirements.

Orders and Payments

Q: What payment methods do you accept? A: We accept major credit/debit cards, including Visa, MasterCard, American Express, and Discover. We also offer other payment options like PayPal. If you have questions about payment, please contact us.

Q: Can I cancel or modify my order? A: If you need to cancel or modify an order, please contact us immediately at sales@autoprofix.com. We will do our best to accommodate your request, but once an order has been processed or shipped, it cannot be canceled or modified.

Shipping and Delivery

Q: How long does it take to process my order? A: Most orders are processed within 1-2 business days. Shipping times vary depending on your location and the shipping method selected.

Q: Do you offer expedited shipping? A: Yes, we offer expedited shipping options for an additional fee. You can select your preferred shipping method during checkout.

Q: How can I track my order? A: Once your order has shipped, we will send you a tracking number via email. You can use this tracking number to monitor the status of your shipment.

Returns and Refunds

Q: What is your return policy? A: Our return policy allows for returns within 30 days of purchase, provided the item is in its original condition and packaging. For more details, please refer to our Refund Policy.

Q: Who pays for return shipping? A: Customers are responsible for return shipping costs unless the return is due to our error or a defective product. In such cases, we will provide a prepaid return shipping label.

Q: How long does it take to process a refund? A: Refunds are typically processed within 7-10 business days after we receive and inspect the returned item. Refunds are issued to the original payment method.

Customer Support

Q: How can I contact customer support? A: You can reach our customer support team by emailing sales@autoprofix.com. We're here to help with any questions or concerns you may have.